Terms & Conditions

·         Gauteng orders will be delivered within 48 hours if order is placed before 14h00, else allow for 72 hours.

·         All other orders will be dispatched within 48 hours via courier. Courier fees are added to the invoice amount, unless the order is more than R2000 where Idexis then covers the transportation fee. All orders outside South Africa will be subject to Courier fees.

·         Office hours:

Mon - Thurs: 7h00 - 16h00

Fri: 7h00 - 14h00

·         No Medication purchased from Idexis is returnable. Act 101 of the Medicine Control Council prohibits the return of medicine after being sold. This is due to the uncertainty of the storage conditions.

·         Any damages or product issues should be reported to Idexis, within 48 hours of delivery.

·         Back orders are kept for out of stock items.

·         Pricing may change without prior notice.

·         Pricing on Online ordering is not final, customers are requested to pay amounts stated on the Invoice received after placing an online order – such invoices will be sent from accounts@idexis.co.za

·         Medi-lean products are only available to registered Medi-lean practitioners, if you would like to receive training on this program please contact lara@idexis.co.za

·         Any other queries should be directed to info@idexis.co.za

·         For any product related queries, or items that are not listed online, please email orders@idexis.co.za

Please ensure order response states sent, after placing a